Manager Network Infrastructure & Operations

Responsible for the ongoing development, design, delivery, operation and maintenance of the Museum’s IT and exhibition networks, infrastructure and associated systems.
Leading and mentoring a small team to ensure day-to-day projects, obligations, incident & disaster management, preventative & reactive maintenance are efficiently tasked and managed.

• Network Infrastructure

• Lead the design, implementation, and operation of enterprise wired and wireless network infrastructure.

• Manage Cisco network infrastructure, including core/access switches, wireless access points, controllers, routing, and network services.

• Establish standards for network configuration, backup, version control, change management, and rollback.

• Monitor network availability, capacity, utilization, and performance, ensuring proactive issue resolution.

• Manage the network technology lifecycle, including capacity planning, upgrades, hardware refresh, licensing, and support.

• Network Security

• Oversee FortiGate firewalls, network segmentation, secure connectivity, and remote access.

• Ensure network infrastructure follows approved security, hardening, and access-control standards.

• Coordinate vulnerability remediation, patching, and security improvements with Cybersecurity teams.

• Ensure appropriate monitoring and logging of network security events and infrastructure access

• Server, Storage & Virtualization

• Manage server, storage, virtualization, and associated infrastructure platforms, including Synology storage environments.

• Ensure infrastructure availability, performance, capacity, scalability, and resilience.

• Manage Proxmox VE and other virtualization platforms, including upgrades and migrations.

• Oversee server and storage patching, maintenance, configuration, backup, and lifecycle management.

• Support modernization and migration across on-premises, cloud, and hybrid environments.

• Management & Monitoring of systems and logs. 

• Establish proactive monitoring, alerting, observability, and capacity management across network and infrastructure environments.

• Manage and optimize monitoring platforms including LibreNMS, ManageEngine, Prometheus, Grafana, and Elastic Stack.

• Lead infrastructure incident and problem management, including root cause analysis and preventive actions.

• Maintain operational dashboards covering availability, performance, capacity, and infrastructure health.

• Backup, Recovery & Disaster Recovery

• Own infrastructure backup, recovery, redundancy, and disaster recovery readiness.

• Define and regularly test backup, recovery, and failover procedures.

• Ensure critical infrastructure configurations and data are securely backed up and recoverable.

• Maintain infrastructure disaster recovery plans, procedures, and technical runbooks.

• Cloud & Infrastructure Security

• Support the design and operation of cloud and hybrid infrastructure environments.

• Coordinate infrastructure vulnerability scanning, hardening, and configuration compliance.

• Work with Cybersecurity teams to implement security controls and remediation requirements.

• Support infrastructure security platforms including OpenVAS, OpenSCAP, CrowdStrike, and equivalent technologies.

• DevOps & Technology Platforms

• Collaborate with DevOps teams on infrastructure supporting GitLab, Plastic SCM, containers, and deployment environments.

• Support infrastructure automation, configuration management, and monitoring integration.

• Ensure reliable and scalable infrastructure for applications, data platforms, and AI initiatives.

• Exhibition & AV Infrastructure

• Ensure reliable network and infrastructure support for AV, interactive exhibits, and visitor-facing systems.

• Support infrastructure requirements for RTLS, RFID, and other connected exhibition technologies.

• Work with AV and Exhibition teams to improve availability, resilience, monitoring, and recovery of exhibition systems.

• Team & Vendor Management

• Lead and develop the Network & Infrastructure team, ensuring effective operational coverage and knowledge transfer.

• Manage vendors, service providers, support contracts, and technical escalations.

• Maintain infrastructure architecture documentation, standards, procedures, and asset records.

• Support infrastructure budgeting, procurement, licensing, and technology lifecycle planning.