ABOUT THE MUSEUM OF THE FUTURE
The Museum of the Future is a public initiative created by the Dubai Future Foundation. The Foundation was incorporated in 2015 by the Prime Minister and Vice President of the United Arab Emirates, Sheikh Mohammed bin Rashid Al Maktoum, and is run under the leadership of Sheikh Hamdan bin Rashid Al Maktoum. The Museum now operates as an LLC.
The Museum of the Future is a visionary cultural institution set to become a showplace for a new era – a center of creativity and hope that combines elements of the exhibition, immersive theater, and themed attraction. Once ready, the destination will welcome visitors to come together to learn, explore, and start shaping our shared future today. The Museum will be a place like no other, a home of tolerance, inviting varied cultural, philosophical, social, and spiritual outlooks.
The Museum of the Future will be one of the most advanced buildings globally, and the distinctive features of the design will create a timeless global landmark.
WHERE DOES THIS ROLE FIT INTO THE BIGGER PICTURE?
The Operations Department is responsible for delivering and managing the smooth operations of all aspects of the Museum of the Future to deliver a cutting-edge experience for all staff, partners and visitors. It oversees all aspects of the day-to-day operations of the Museum from facilities management, to ticketing, to the designing of the visitor journey. The Operations department also ensures that guests, visitors and partners are engaged throughout their visit. The department is responsible for managing operating needs as they occur, while also proactively planning and preparing for future needs and unforeseen events, making each visit a safe, clean and seamless experience.
The Guest Relations Executive reports to the section Supervisors.
GUEST RELATIONS EXECUTIVE
As a Guest Relations Executive, you are expected to deliver efficient service, customer support and provide exceptional customer service within a collaborative team environment.
General Functions
• You will offer consistently professional, friendly, warm and engaging service.
• You will proactively interact with guests.
• You will take actions when necessary, and refer to the managers when an inquiry cannot be dealt with directly.
• You will support the guest flow throughout the Museum of the Future.
• You will handle guest cash and card transactions with limited errors.
• You will provide exceptional visitor service experiences for guests throughout their visit.
• You will ensure guests are properly greeted upon their arrival and departure.
• You will monitor daily ticket bookings, and ensure all logistics are prepared prior to welcoming guests.
• You will assist guests with their transportation, luggage and baby strollers when needed.
• You will promptly address guests requests, and actively listen to and resolve complaints.
• You will ensure all guests receive personalized and exceptional services.
• You will coordinate and manage communications between guests and staff, and follow up to ensure any customer concerns are resolved.
• You will inform guests of what is available in the Museum, and encourage ticket sales.
• You will promote all MOTF amenities and programs offered.
Reception Functions
• You will have the ability to deal with guest complaints effectively.
• You will assist guests with directions, answer questions, and provide information and solutions as needed.
• You will collect and record guest feedback accurately and efficiently onto the CRM system.
• You will communicate with different departments to provide required information to the guests.
• You will provide up-to-date information to guests regarding the exhibitions, events, programs and policies.
• You will perform daily reception desk duties when required by your supervisors and/or managers.
Ticketing Functions
• You will create reservations, bookings, bulk sales, online sales, and onsite sales activities.
• You will offer up-sell and promotional offers to the guests.
• You will scan tickets and membership cards on turnstiles.
• You will explain ticket types and Museums offerings in addition to any other key information.
• You will process admissions and any fees for programs, memberships and events through the ticketing system.
• You will outline the Museum activities, provide orientation information about the galleries and provide directional assistance.
• You will actively promote and sell memberships to visitors by highlighting the benefits.
• You will assist guests through the ticket sales process including describing products and services, fulfilling accurate ticket orders and processing payments electronically while providing an efficient and professional interaction.
• You will accurately and clearly communicate the Museum's business practices and policies for admission ticket sales.
Lobby Functions
• You will greet guests as they enter and exit the Museum.
• You will assist with access for all guests.
• You will support the guest flow throughout the Museum.
• You will provide orientation information to guests entering and exiting the Museum.
WHY THIS ROLE IS IMPORTANT?
This role is important because you will be the visitors' point of contact throughout the Museum. You will greet and assist the Museum's guests with ticket purchasing and scanning, as well as other inquiries. You will make the biggest impact by delivering exceptional hospitality and customer service to the Museum’s guests.
